Shipping & Cancellation Policy
At NS Tiles Studio, we deliver products across Pune, Maharashtra, and Pan India (selected products only). Product availability for delivery may vary based on your location and pin code.
Shipping Within Pune
Orders within Pune are typically delivered within 2 to 7 working days, depending on product availability, delivery location, and transportation schedules.
Customers may request to reschedule their delivery for up to 7 days, provided the request is made before the shipment is dispatched.
Customers can also choose to pick up their orders directly from the NS Tiles Studio showroom. If you require delivery to your project or construction site, we can arrange it at an additional transportation and handling charge. Please ensure that unloading arrangements are available at the delivery location.
Shipping Outside Pune
Orders shipped outside Pune are generally delivered within 7 to 14 working days, depending on the destination, product type, packaging requirements, and logistics availability.
To ensure products reach you safely, additional packaging may be required for long-distance shipments. Customers are responsible for arranging unloading at the delivery site. If any special delivery or unloading assistance is required, please contact our team in advance via phone, WhatsApp, or email.
Order Cancellation
Important information regarding order modifications and cancellations.
Once an order has been confirmed and processed, it cannot be cancelled, modified, or altered under any circumstances.
Before placing your order, we recommend confirming all project details, including product selection, colour, finish, size, quantity, and site measurements with your architect, interior designer, or contractor to avoid any inconvenience.
Delivery Exceptions
A shipment may be considered abandoned if:
- The customer refuses to accept the delivery.
- Delivery cannot be completed due to incorrect or incomplete address details provided by the customer.
- The customer is unavailable to receive the shipment after multiple delivery attempts.
- Delays or non-delivery occur due to unforeseen circumstances beyond our control, including natural disasters, transport disruptions, strikes, government restrictions, or other force majeure events.
Need Help?
For any shipping-related assistance, please contact the NS Tiles Studio support team before placing your order.