5-Year Comprehensive Warranty
Every architectural surface from NS Tile Studio is backed by uncompromising manufacturing standards and our verified 5-year quality promise.
5-Year Structural Integrity
Complete protection against manufacturing defects, including surface crazing, glaze peeling, and structural body fractures under normal indoor and outdoor residential usage.
Color Fastness & UV Stability
Our high-density vitrified porcelain and natural stone selections are engineered with UV-stable pigments that retain their true hue without fading over time.
BIS IS:15622 Certified
Every tile batch is rigorously tested for breaking strength, chemical resistance, anti-skid properties, and ultra-low water absorption (< 0.05% for vitrified tiles).
Prompt Replacement Guarantee
In the rare event of transit damage or verified defects prior to installation, we dispatch immediate replacements at zero additional freight cost.
How to File a Warranty Claim
We ensure our claim procedure is streamlined, transparent, and prompt so your project stays on schedule.
Inspect Before Installation
Always inspect your tiles before laying them. Any pre-installation surface defects or transit breakages must be noted immediately.
Document with Photographs
Take clear photos of the affected tiles, including batch numbers printed on the box packaging, along with your original order invoice.
Contact Our Support Team
Email support@nstilestudio.com or message +91 97634 78959 with your order ID and pictures. Our technical team responds within 24 hours.
Resolution & Free Dispatch
Once validated, replacement pieces or store credits are issued immediately to prevent any construction or renovation delay.
Important Exclusions & Guidelines
Warranty does not cover damage resulting from improper substrate preparation, incorrect adhesive selection, acid washing, mechanical impact, settlement of building structures, or installation of visibly defective tiles after delivery. Always employ certified tile masons and follow manufacturer adhesive standards.
Need Assistance With Your Order?
Our architectural specialists at the Pune Experience Center are available Monday through Saturday, 10:00 AM to 8:00 PM.